The latest home adaptions initiative from Diversity Customer Management and Foundations
We believe that everyone deserves a home that adapts to them – not the other way around. That’s why we launched Home Adaptations Installer Network (HAIN), our latest initiative which strives to make homes safer and more inclusive. At its core, it’s about giving residents peace of mind with trusted installations delivered by vetted professionals they know they can trust.
Last year, we joined Foundations at roadshows across the country and met with local council and agency representatives to gain a deeper understanding into the adaptations market. Through many conversations, we uncovered that lots of people are unable to access the services they needed, often resulting in less-than-ideal outcomes.
This experience led to the introduction of HAIN in April 2025. Founded with Foundations (the National Body for Disabled Facilities Grants in England), we bring our expertise to create a strong and connected network.
The everyday struggles behind closed doors
During our time on the road, we uncovered some serious challenges within the adaptations industry.
A significant 41% of local authorities don’t have a list of approved contractors, which makes it harder to guarantee quality and speed in home adaptations. Even where processes do exist, many authorities explained the need for more contactors simply to meet the ever-growing demand.
One of the main issues is the lack of centralised standard – each local authority has its own set of criteria for approving and managing contactors. This fragmentation has created inefficiencies, with some teams spending valuable time vetting providers or repeating work others have already done.
With departments already stretched thin by increasing caseloads, managing contractors has become a time-consuming issue which has been diverting resources away from frontline delivery. This made it clear to us that there was a need for a trusted, standardised approach that simplifies this process while ensuring high-quality outcomes for residents.
Introducing HAIN
HAIN is a network of registered installers who provide adaptation work for Disabled Facilities Grants (DFG). The platform has been created to support residents and to help local authorities find reliable contractors.
HAIN isn’t just a contractor list; it’s a network made up of installers who understand that adaption work is different and vital. They’re trained in inclusive design, follow the client-first code of conduct and meet clear standards for safety and quality. All our members are TrustMark registered too, meaning they are assessed and monitored to ensure they deliver quality workmanship and customer service.
The benefits of HAIN
HAIN is a new network of vetted, registered installers dedicated to carrying out adaptation works funded through DFG and the private market. It’s designed to help local authorities and residents find reliable, qualified contractors they can trust. With a balanced approach, there are benefits to be had all round.
Local authorities
- Vetted – all HAIN members undergo stringent vetting and checks before being approved to join the service.
- Supply – access to a wider network of installers to complete your Disabled Facilities Grant work.
- Trustmark – all members are TrustMark registered, the only Government Endorsed Quality Scheme for work carried out, in or around the home.
Installers
- Opportunity – with over £500 million of projects per year through DFG, the opportunity to secure more work and grow their business is sizeable.
- Trustmark – the registration can be used for business promotion, helping to evidence quality of service.
- Wider benefits – a broad range of membership benefits including AA discounts, tool hire discounts, document templates and Wickes TradePro discount.
Homeowners
- Reputable – by choosing a member of the Home Adaptations Installer Network a homeowner can be confident in finding the right contractor.
- Quality – all installers provide a minimum of a 2-year workmanship guarantee on all works carried out.
- Service – our dedicated customer management team are at the end of the phone to support the homeowner at any time.
Why the Diversity Customer Management and Foundations partnership goes hand in hand
Established in 1999, DCM have a wealth of experience in the construction sector. For 25 years, we have worked closely with manufacturers and organisations to provide a broad range of accreditation, registration and recommendation schemes.
Formed in 2000, Foundations supports local authorities and home improvement agencies across England in delivering better home adaptations. With a strong understanding of the challenges and personal stories behind each adaptation – from basic ramps to complex disabled facility grants – it offers practical advice and technical expertise to help professionals work more effectively.
With expertise in constructing scheme processes, conducting assessments and running customer service operations, combined with Foundations’ deep knowledge and strong industry connections, together we bring a powerful relationship that drives effective, client-centred home adaptation solutions.
Get involved and get in touch
If you’re a local authority seeking trusted installers for DFG-funded projects or an installer eager to access £711 million DGF funding in 2025 and make meaningful improvements to people’s lives – visit homeadaptations.co.uk to learn more and get in touch.